thank you for sharing your question with the Wefugee's Community.
I agree with my colleague, Meike. However, I would recommend you to reply the same E-Mail you have received from them and mention about what they have promised in their E-Mail to you and ask them to send your decision as soon as possible.
I also think that if you refer to a Migration Counseling Office about this, that would be helpful.
I hope, you have got your answer. I am a MBEON consultant. If you wish to contact me directly, you can see my profile and follow the instructions there.