Hi @Lily
I recommend you speak to the organisation ‘Unabhängige Patientenberatung’ (Independent Patients’ Advice). This organisation advises people in Germany on all kind of health-related issues, including health insurance.
As far as I remember, they used to have some information on their website in English and other languages. They also had specific contact numbers for advice in these languages. Now I am only able to find information in German and no reference to other languages. I have used an online translator to put their site in English:
https://patientenberatung-de.translate.goog/beratungsangebot/?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp
If you call them, then hopefully they will have someone who will speak English.
Best,
Éanna