Welcome to the Wefugees Community and thank you for reaching out to us.
Wefugees is a public platform and we strongly advise you not to publish any private data here - I deleted the telephone number in your post for your own security and hope it’s okay for you.
If you need individual support in communication with authorities, I recommend to get in touch with a migration counseling office. I saw that i.e. AWO, Caritas and Diakonie offer this kind of counseling service in Duisburg which is always free of charge and confidential.
You may use this search engine to find a respective office close by.
I hope this helps and please don’t hesitate to get back to us with any further questions.
All the best,