thank you for sharing of this problem in the community. I am a migration assistant of an online migration advice projekt called mbe-on. That would be important to see the both letters, from the court and from the immigration office. In order to do that, it has to be confidential.
That´s why I would recomend you to download the following app:
- for Apple: https://apps.apple
- for Android:https://play.google
You can contact me and we would see how shall your cousin handle. My profile in the mbe-on system: B.Zsigó Standort Alzey. Follow the instructions of the app and I hope we can talk again.
Hoping to hear about you soon.