Welcome to the Wefugees community and thank you for reaching out to us!
I'm sorry to hear you are having trouble with receiving a residence permit. The problems you are experiencing probably result from not having a legal status in Austria, as you are still in your asylum procedure.
Have you applied for family unification? Find more information on how to apply and what documents are required here: https://***.migration.gv.at/en/types-of-immigration/permanent-immigration/family-reunification/
More on residence permits in Austria: https://***.wien.gv.at/english/e-government/documents/residence/indefinite-leave/family-members.html
In order to receive more support in person, you can reach out to one of these legal aid services who support refugees in Austria. First, here is a list of Austrian pro bono services: ****://***.refugeelegalaidinformation.org/austria-pro-bono-directory
And the contact details of various refugee support services: https://***.help.gv.at/Portal.Node/hlpd/public/content/298/Seite.2980022.html
I hope this information helps! Feel free to reach out to us again if you need any further assistance.
Take care, Best,