Hi @Yarka3,
Perhaps try contact the job center :
For Munich see detailed informations here: bit.ly/2aZScKA (German Language)
They have a toll-free service hotline: 0800 4 5555 00
You can as well use an online contact form: bit.ly/2aZSQb0
(from question https://***.wefugees.de/k/questions/1610)
For Karlsuhe:
E-Mail: jobcenter-Karlsruhe-stadt@jobcenter-ge.de
Herr Hans-Peter Kölmel
Telefon: 0721 8319 - 0
Telefax: 0721 8319 - 551
Perhaps try this out and then let me know how this go.
Good luck and I hope to hear from you soon with positive news =)
All the best,
Paolo